Rental Rates

Secret Star Villa accepts the following forms of payment:

• Credit Card via eCheck, HomeAway or PayPal (3.75% domestic, 4.75% international fee charged)
• Bank Check
• Money Order (for US residents only – must be received no less than 60 days prior to arrival date)
• Personal Check (for US residents only – must be received no less than 60 days prior to arrival date)
• Zelle or Venmo

Access: Secret Star Villa will send you an email with all of the necessary information to access the villa and the Windsor Hills Resort the week prior to your arrival. Only the persons named on the booking form are permitted to use the villa and the facilities at Windsor Hills Resort.

Check In/Check Out: Check in time – After 4:00 p.m. on arrival date. Check out time – By 10:00 a.m. on departure date. Early arrival or late checkout may be available for an additional charge. Please verify availability with the owner or property manager in advance.

Cancellations:

• All cancellation requests must be made in writing.  Guests must notify owner if credit card used for payments is still viable or if their home address has changed.
• Cancellations made more than 120 days prior to arrival – full refund.
• Cancellations between 90-120 days prior to arrival – loss of deposit.
• Cancellations between 45-90 days prior to arrival – loss of 50% of rental charge.
• Cancellations less than 45 days prior to arrival – loss of full rental charge, however the taxes, security deposit and any optional fees (ex: pool/spa heat) will be refunded in full.
• It is highly recommended that guests procure a Travel/Trip Insurance Policy at the time of booking to cover the costs of their trip. For the greatest flexibility, consider Cancel For Any Reason (CFAR) coverage as it will provide the best protection and you can cancel for any reason. CFAR includes all of the coverages that a standard policy includes and will provide 100% reimbursement for a covered event and 60% reimbursement should you cancel for a non-covered event. CFAR coverage is only available for purchase within 14 days of your travel deposit and cancellation must be 48 hours or more in advance of the scheduled start date of your travel.

Prices may change at owner’s discretion and without notice.